Valet trash questions? Let's take the lid off.

Trash set out in the service window, at the door, where the crew could reach it. Late set-outs, blocked access and items outside the service scope are not misses, and the service log shows which is which.

Every miss is made right within 24 hours at no charge. It's collected on the next service night, and if that is more than 24 hours away, such as before a weekend or holiday break in service, the crew comes back within 24 hours.

If we miss the same unit twice in one billing month, that unit's RPMTX fee for the month is credited on your next invoice.

No. A night with no scheduled service isn't a miss. Residents keep trash inside until the next service night.

The contract carries a cure clause: if a service failure isn't fixed within 30 days of your written notice, you can end the contract. That is on top of the 24-hour make-good.

Online with the missed-pickup form, or by text to (512) 866-6695. The rules residents follow are on the pickup rules page.

No. Every person RPMTX puts on your property is one of our own employees: background-checked, badged, uniformed and covered by our insurance. We don't subcontract, franchise or staff routes through an agency.

$2M aggregate general liability, commercial auto and workers' comp on every crew member. Certificates naming your ownership entity are issued before the first service night.

Us, directly. You get a direct number on day one, so a problem never has to climb through a ticket queue. The main line is (512) 866-6695, Monday to Friday, 9 to 5 Central.

Every door gets a status every service night: collected, no set-out, or exception. Exceptions such as loose bags, overweight containers and prohibited items are photographed, with a resident notice ready to forward. The report arrives by email, with nothing to log into. How reporting works

A photo of every building once it's cleared, plus every exception. About 20 photos a night on a 642-door route, not one per door: enough to settle a dispute without burying your inbox.

The report comes by email from night one. Work orders and resident-record entries are scoped at onboarding, where your platform allows it, and priced per door on top of the base rate where they apply. Nothing is promised before we've seen your setup.

One per-door rate a month. It steps down as door count rises, and nights per week and building type scale it from there. Price my property shows an illustrative range in about a minute; the final rate is set after a free property walk.

No setup fee, fuel surcharge, container deposit or admin fee. Lidded containers for every unit and move-in kits for new leases are included.

12, 24 or 36 months, and we quote all three so you can weigh the rate against the commitment. Contract details

RPMTX prices them for your property: bulk pickup per haul (sized by the load), turn-season support around your turn calendar, make-ready per unit, container washing per container, porter service from the porter hours you need, and power washing, pet waste service and URO composting support per property. They go on the same contract and the same invoice.

Send us the agreement and we'll read the notice terms with you, free. If you can't leave early, we time the changeover for the day it ends, so there's no gap in service. Get a free contract check

A property walk and route design first. We write the resident notice, and you post it seven days before. Containers change over in one day. In week one we ride every route and call you each morning, and your report starts on night one.

Very little: container out before the service window opens, back in the next morning, trash bagged inside. The rules are on our resident page for your office to share.

Austin, Cedar Park, Leander, Round Rock, Georgetown, Pflugerville, Hutto, Buda, Kyle and San Marcos. Each city sets its own collection rules, so outside Austin the schedule is set per property. See the service area

It applies to communities with 5+ units inside Austin city limits, whatever the mailing address says. We help run the resident-facing side of it. For the rules themselves, see the City of Austin. URO composting support