Community manager
Fewer complaints, less admin.
You see what happened last night before a resident walks in, and the violation notice is already written.
How it works
What we do at your doors, and the receipts in your inbox.
Every door is logged on every service. Exceptions are photographed, and the report reaches you by morning. Here's the full tour: a service step by step, the make-good promise, the switch, reporting and integrations, and who it's built for.
Step by step
Four steps. Same four, every service.
In Austin, service runs 1-7 nights a week in the window your property picks. Outside Austin, the schedule is set per property. The steps don't change.
Residents set it out before the window
Lidded container at the door before your collection window opens, trash bagged inside. Residents don't need to be home.
The crew works every single door
Each door is logged as it is worked: collected, no set-out, or exception. Loose trash, liquids and overweight bags are flagged, not collected.
Exceptions get their picture taken
Loose bags, overweight bins and compactor overflow are photographed and timestamped the same visit. Resident violations come with a notice already written, ready for your office to send.
The report hits your inbox by morning
A door-level report arrives by email from your first service, nothing to install. If a door is ever missed, it's made right within 24 hours at no charge.
The RPMTX make-good promise
If we miss, we make it right.
- Made right within 24 hoursEvery miss is made right within 24 hours at no charge: collected on the next service night, and if that is more than 24 hours away, such as before a weekend or holiday break in service, the crew comes back within 24 hours.
- Repeat miss creditedMiss the same unit twice in one billing month and that unit's RPMTX fee for the month is credited on your next invoice.
- The log settles itA miss is trash set out in the service window, at the door, where our crew could reach it. If the log shows no set-out when the crew passed, it is not a miss, and you have the timestamp to show the resident.
The switch plan
Switching shouldn't become a second job for your team.
- Before launchProperty walk and route design.
- 7 days beforeWe write the resident notice. You post it.
- Day 0One-day container changeover. Out with the old cans.
- Week 1We ride every route and call you each morning.
- From night oneYour completion report starts. Receipts, every service visit.
Your first invoice is for service, not for starting. Get a free contract check
Reporting & integration
Your systems. Not another password to forget.
Start with email. Go deeper when you are ready. No pressure.
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Inbox
Door-level report by email
A door-level report and same-night exception notices to whoever you list. Resident notices arrive written and ready to forward.
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Work orders
Tickets where your team already works
Where your platform allows it, what the crew sees can be raised as a work order in it: a full compactor, a light out in a breezeway, a broken stair tread. Waiting for your team before the morning walk.
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Resident records
Violations on the resident record
With the deeper connection, resident violations can land on the resident record with the photo attached, so repeat issues are visible to your team without anyone re-keying anything.
Our own crew already walks every building on your property every service. What they see should not stay a secret. See a sample report
Do you integrate with our property-management system?
The door-level report and exception notices arrive by email from your first service night, with nothing to install. If you want what the crew sees raised as work orders, or logged against resident records in the system your team already uses, we scope that with you during onboarding.
Who this is for
Built for the people who get the call.
Regional manager
Accountability and standardized visibility across communities.
The same report format for every property, so you know what was completed and what was done about it. No "just following up" emails required.
Ownership groups
Amenity revenue above cost, resident retention and property condition.
Cleaner properties with the potential for positive amenity revenue, and accountability at the property level.
Tomorrow morning could look a lot cleaner.
Tell us about your property. We'll send a per-door estimate and schedule a free property walk within one business day.